Barclays Capital digital portals
AVP, Digital Web Portal Services · London · 2008 to 2011
Situation
The investment bank's web portals for high and ultra-high net worth clients, and the events and roadshows behind them, were its digital face: client engagement platforms, invitation management, CRM integration and the compliance approvals every client communication had to pass, on an ageing platform inside the controls an investment bank's client-facing technology has to live within.
What I did
Led the team of 22 across London and Singapore, with a £1.85M budget and two vendors, as product owner and programme manager at once. Modernised the platform, ran production support and integration, and built the compliance approval workflows and governance so that changes passed risk and regulatory scrutiny without stalling.
Result
A modern portal platform, delivery the business could see, and a team with the skills and the governance to keep it working after I left.
What it took
Treating the controls as part of the product. Digital in an investment bank moves only as fast as its compliance lets it, so compliance has to be designed in.